FAQs

Frequently Asked Questions (FAQ)

Welcome to the Frequently Asked Questions (FAQ) section of Next Self Studio. Here, we’ve compiled the most common questions we receive from our customers. If you can’t find the answer to your question, feel free to contact us. We’re here to help!

1. What types of products do you offer at Next Self Studio?

At Next Self Studio, we offer a wide variety of products, including home items, pet accessories, personalized products, and much more. Our mission is to provide you with high-quality products that enhance your daily life.

2. What are your shipping times?

  • Domestic Shipping (U.S.): Orders within the U.S. are shipped within 3 to 5 business days.

  • International Shipping: International orders take 7 to 15 business days, depending on the location.

3. What are the shipping costs?

Shipping costs are calculated at checkout based on the weight of your package and delivery location. You can view the final shipping cost in your shopping cart before proceeding with payment.

4. Can I make a return or exchange?

Yes, we accept returns and exchanges on products within 30 days of purchase. The products must be in their original, unused condition. If the product is defective, it can also be returned for a refund or replacement.

5. How can I return a product?

To return a product, simply contact us via email or through the contact form on our website. We will provide instructions for sending the item back to us.

6. Do you offer personalized products?

Yes, we offer a variety of customizable products such as gifts and home decor items. Personalization is available on certain products, and specific details about how to personalize your order will be listed on the product page.

7. How will I know if my order has been shipped?

Once your order is processed and shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment.

8. Can I change my shipping address after placing my order?

If you need to change your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we can update the address. If the order has already been shipped, we will not be able to make changes.

9. What should I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately. We offer a refund or replacement for defective products, and we will assist you in resolving the issue quickly and efficiently.

10. Can I cancel my order after placing it?

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we can cancel it and process a refund.